Privacy Policy

Central Air HVAC ("we", "us", or "our") operates at centralairhvac.ca and provides HVAC installation, heat pump, and air conditioning services in Victoria, BC. We respect your privacy and are committed to handling your personal information responsibly.

This policy explains what information we collect, how we use it, who we share it with, and what rights you have. It applies to all visitors and customers who interact with our website or contact us directly.

We only collect information you provide directly to us or that is generated through standard website analytics. We do not collect sensitive personal data (such as health or financial information).

When you fill out our contact form, request a free quote, or get in touch by phone or email, you may provide:

• Full name
• Email address
• Phone number
• Service address (for scheduling and site assessments)
• Project details such as the type of service needed, property type, existing equipment, and any preferences or questions you share

When you visit our website, standard web technologies may log basic technical data such as:

• Browser type and device information
• Pages visited and time spent on the site
• Referring website (how you found us)
• General geographic location based on IP address (city-level only)

This data is aggregated and not linked to your identity. It helps us understand how visitors use the site so we can improve it.

We use your information solely to operate our business and serve you. Specifically, we use it to:

• Respond to your inquiry or quote request
• Provide accurate estimates based on your project details
• Schedule on-site assessments and service appointments
• Follow up on open estimates or service requests
• Send you information relevant to your project, such as details on BC Hydro CleanBC rebates you may qualify for
• Improve the usability and content of our website

We do not use your information for unsolicited marketing, and we do not sell your data to any third party.

We use a small number of trusted third-party tools to run our business. These providers may process data on our behalf under their own privacy policies.

We use GoHighLevel to manage customer inquiries, store contact records, and communicate with leads and customers. When you submit a form or book an appointment on our site, your information is stored in GoHighLevel. GoHighLevel acts as a data processor under our direction. Learn more at gohighlevel.com/privacy-policy.

Our web forms are powered by Formspree, which routes your form submissions to us by email. Formspree stores submitted data temporarily for delivery purposes. See their policy at formspree.io/legal/privacy-policy.

We may use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies and collects anonymized usage data. You can opt out using the Google Analytics Opt-out Browser Add-on. Google's privacy policy is available at policies.google.com/privacy.

Our website includes a live chat widget powered by LeadConnector (GoHighLevel). If you engage with the chat widget, your conversation and any contact details you provide are captured and stored in our CRM system. The chat widget operates under the same GoHighLevel privacy policy referenced above.

Cookies are small text files stored on your device by your browser. We use cookies for the following purposes:

• Analytics cookies — to understand website traffic patterns (via Google Analytics, if enabled)
• Functional cookies — to support embedded tools such as booking widgets and the live chat
• Session cookies — temporary cookies that expire when you close your browser, used to maintain basic site functionality

We do not use advertising or tracking cookies. Most browsers allow you to control or disable cookies through their settings. Disabling cookies may affect the functionality of embedded tools such as forms and the chat widget.

We keep your information for as long as it is reasonably needed to fulfill the purpose for which it was collected:

• Inquiry and quote records are retained for up to 3 years to support follow-up service and warranty purposes
• Customer records for completed jobs are retained for up to 7 years for standard business and tax record-keeping requirements
• If you request that we delete your information and we have no ongoing legal or contractual obligation to keep it, we will remove it within 30 days

We do not sell, rent, or trade your personal information. We only share it in the following limited circumstances:

• Service providers — the third-party platforms listed in Section 4 above, which process data on our behalf to operate our business
• Legal compliance — if we are required by law or a valid legal process to disclose information, we will do so and will notify you where permitted
• Business transfer — if Central Air HVAC is acquired or merges with another business, your information may be transferred as part of that transaction, subject to equivalent privacy protections

As a resident of British Columbia or Canada, you have rights under applicable privacy legislation, including BC's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). You may:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or outdated information
• Request that we delete your information, subject to any legal retention requirements
• Withdraw your consent for us to contact you at any time

To exercise any of these rights, contact us using the details in Section 10. We will respond within 30 days.

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or loss. These measures include:

• HTTPS encryption on all pages of our website
• Use of reputable, security-audited third-party platforms for data storage and communication
• Access to customer records restricted to Central Air HVAC staff on a need-to-know basis

No method of internet transmission is completely secure. While we work hard to protect your information, we cannot guarantee absolute security against all threats.

If you have questions about this privacy policy, want to access or update your information, or wish to make a privacy-related request, please get in touch:

You may also review our Terms of Service for additional information on how we operate.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the revised policy.