Terms of Service

Overview

These Terms of Service govern the relationship between Central Air HVAC ("we," "us," or "our") and you when you use our website or engage us to perform HVAC services at your property in Victoria, BC. By requesting a quote, booking a service, or using our website, you agree to these terms.

If you have questions about anything here, call us at (250)-883-1587 or email info@centralairhvac.ca — we're happy to explain.

Services

What We Do

Central Air HVAC provides the following services to residential and commercial customers throughout Greater Victoria, BC:

• HVAC system installation (new builds and replacements)
• Heat pump installation, including ductless and central systems
• Air conditioning installation and replacement
• Preventive maintenance, seasonal tune-ups, and service agreements
• HVAC repair and emergency service calls
• Ductwork design, fabrication, and installation
• Assistance with BC Hydro CleanBC rebate applications

All work is performed by qualified technicians. We reserve the right to decline any job that falls outside our scope of services or that we cannot complete safely and to our standard of quality.

Quotes & Estimates

Free Estimates — No Obligation

All quotes provided by Central Air HVAC are free of charge and come with no obligation. A verbal or written estimate is not a binding contract. Work will only proceed once you have reviewed and accepted a written scope of work and agreed-upon price.

Estimates are based on information available at the time of the site assessment. Final pricing may change if we discover conditions that were not visible during the initial assessment — for example, concealed wiring issues, non-standard ductwork, or access restrictions. We will always communicate any change to the quoted price before proceeding.

Quoted prices do not include applicable taxes unless expressly stated.

Payment

Payment Terms

Payment is due upon completion of the work unless a different arrangement has been agreed upon in writing. For larger projects, we may require a deposit before work begins; any deposit requirements will be clearly outlined in your written quote.

We accept cash, cheque, e-transfer, and major credit cards. For e-transfer, please use info@centralairhvac.ca.

Invoices not paid within 30 days of the due date may be subject to a late payment fee of 2% per month (24% per annum). We reserve the right to recover reasonable collection costs, including legal fees, for significantly overdue accounts.

BC Hydro CleanBC rebates, where applicable, are paid directly to the homeowner by BC Hydro. Rebate eligibility is not guaranteed and does not affect your obligation to pay Central Air HVAC for completed work.

Scheduling & Cancellations

Booking Your Appointment

Service appointments are confirmed by phone or email. We ask that you ensure clear access to the work area on the scheduled date and that an adult is present for the duration of the job.

If you need to cancel or reschedule, please give us at least 24 hours' notice by calling (250)-883-1587. Late cancellations (less than 24 hours' notice) or no-shows may result in a service call fee.

We do our best to arrive within the scheduled window. Occasionally delays arise from traffic, extended prior jobs, or parts availability. We will notify you as soon as possible if we are running significantly late.

Central Air HVAC reserves the right to reschedule appointments due to unsafe working conditions, severe weather, or circumstances beyond our control. We will reschedule at the earliest available time convenient to you.

Warranty

Our Workmanship Guarantee

We stand behind our work. Central Air HVAC provides a one-year warranty on labour and workmanship for all installation and repair work. If an issue arises that is directly attributable to our installation or repair, we will return and correct it at no charge within the warranty period.

Equipment and parts warranties are provided by the respective manufacturers and vary by product. We will inform you of the applicable manufacturer warranty when equipment is installed. Manufacturer warranty claims must generally be handled in accordance with the manufacturer's process; we are happy to assist where we can.

The workmanship warranty does not cover:

• Issues caused by misuse, neglect, or modifications made by others after our work is complete
• Normal wear and tear
• Damage resulting from power surges, floods, or other external events
• Equipment that has not been maintained in accordance with manufacturer recommendations

Your Responsibilities

What We Ask of You

To allow us to complete work safely and effectively, we ask that you:

• Provide accurate information about your property and existing HVAC systems during the quote and service process
• Ensure the work area is safely accessible and reasonably clear before our technicians arrive
• Disclose any known hazards (asbestos, mould, pest issues) that could affect our technicians
• Follow any instructions we provide regarding post-installation care or system operation

We are not responsible for delays or additional costs caused by inaccurate information or inaccessible work areas.

Limitation of Liability

Our Liability to You

Central Air HVAC carries general liability insurance and WCB coverage for all technicians. We take our responsibility to your property and safety seriously.

In the event of damage or loss caused by our negligence, our liability is limited to the cost of the specific work performed under the relevant service agreement. We are not liable for indirect, incidental, or consequential damages — for example, lost income, secondary damage to other systems, or costs arising from delays beyond our reasonable control.

Nothing in these terms limits liability for personal injury caused by our negligence, or any other liability that cannot be excluded under applicable British Columbia law.

Website Use

Using centralairhvac.ca

Our website is provided for informational purposes. Content on this site — including service descriptions, rebate information, and pricing guidance — is kept as current as possible but may not always reflect the latest program changes or availability. Confirm current details directly with us before making decisions.

You may not use our website to distribute spam, attempt unauthorized access to our systems, or engage in any activity that interferes with other users or our operations. We reserve the right to block access for users who misuse the site.

All content on this site, including text, images, and design, is the property of Central Air HVAC or its licensors. You may not reproduce or redistribute content without our written permission.

Privacy

How We Handle Your Information

Information you provide through our website forms or direct contact is used solely to respond to your inquiry, schedule service, and communicate with you about your account. We do not sell your personal information to third parties.

For full details on how we collect, use, and protect your information, please read our Privacy Policy.

Changes to These Terms

Updates

We may update these Terms of Service from time to time. The most current version will always be posted at centralairhvac.ca/terms.html with a revised "Last updated" date at the top. Continued use of our website or services after any changes constitutes acceptance of the updated terms.

Governing Law

British Columbia Law Applies

These Terms of Service are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of British Columbia.

We genuinely hope any concerns can be resolved by simply reaching out to us directly. We are a local Victoria business and our reputation means everything to us.

Contact Us

Questions or Concerns

If you have any questions about these Terms of Service, please contact us:

• Phone: (250)-883-1587
• Email: info@centralairhvac.ca
• Location: Victoria, BC
• Website: centralairhvac.ca